Support that keeps you cooking

Service response within 24 hours and repair within 48 hours.

A technician servicing a commercial wok range with tools and a tablet

Support channels

How we help

Whether you are specifying a new line, commissioning a unit or chasing a spare part, our team is your single point of contact.

24-hour response

Service response within 24 hours

Log a ticket and our team acknowledges and triages it within 24 hours, every day of the week.

48-hour repair

Repair within 48 hours

Under the all-inclusive plan, parts and labour are covered and repairs are completed within 48 hours.

Priority delivery

Emergency short-term rental

If equipment cannot be repaired in time, we dispatch a short-term rental unit so you keep cooking.

Our promises

24-hour response, 48-hour repair

The commitments behind every all-inclusive ChefLease plan.

Approval: within 24 hours
Service response: within 24 hours
Repair: within 48 hours
Plans from: $1,046.57/month (2-year all-inclusive)

Existing customer?

Log a service ticket straight from the customer centre and track your contracts, invoices and warranty records in one place.

Customer centre

Frequently asked questions

FAQ

Still need help? Email sales@cheflease.com and we will reply within one business day.

How do I get a quote?

Submit the application form with your equipment list and site details. Our team reviews it and comes back with a written quotation and a confirmed monthly payment.

How fast is approval?

Most applications are approved within 24 hours of receiving your completed form and supporting documents.

What does the monthly payment include?

All-inclusive plans bundle the equipment, service and warranty into one monthly payment that starts from $1,046.57 per month on a 2-year term.

What happens if equipment breaks down?

Log a service ticket from the customer centre or call support. We respond within 24 hours and complete repairs within 48 hours under the all-inclusive plan, with emergency short-term rentals available.

Can I lease Certified Used equipment?

Yes. Certified Used units are refurbished, bench tested and covered by a 90-day parts and labour warranty, and they lower your monthly payment.

Do I own the equipment at the end of the term?

On an FMV lease you can return, renew or buy out the equipment at fair market value when the term ends.

Can I add equipment during the term?

Yes. Additional equipment can be added to your lease and rolled into your monthly payment at any time.

Which languages can I get support in?

Pre-sales and after-sales support is available in English (our default language) and Spanish.

How do I raise a service ticket?

Existing customers can log a service ticket from the customer centre at /account/login. New customers can contact support directly by email and we will raise it for you.

What are your support hours?

Support requests are acknowledged and triaged within 24 hours, every day of the week, under the all-inclusive plan.

Do you supply spare parts?

Yes. Parts and labour are covered under the all-inclusive plan, and our US team administers spares, warranty claims and technical support.

What if my equipment cannot be repaired in time?

We dispatch an emergency short-term rental so you keep cooking while your own equipment is repaired or replaced.

Which languages can I get support in?

Pre-sales and after-sales support is available in English (our default language) and Spanish.

Ready to equip your kitchen?

Apply in minutes and get a decision within 24 hours. Plans from $1,046.57/month on a 2-year all-inclusive plan.

Apply Now View Equipment